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Accessibility statement for Driving Licensing Online (DLO) Service

This accessibility statement applies to the basic accessibility check (based on GDS guidance) undertaken by Driver and Vehicle Licensing Agency (DVLA) UX Design team for the DLO service.

The service start pages are:

Except for the applying for a first provisional driving licence service, all other services could only be completed up to entering a driving licence number but the same fails and passes were observed even without completing the services.

This website is run by DVLA and we want as many people as possible to be able to use it. For example, that means you should be able to:

We've also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible.

Tests on speech and screen reader functionality in relation to the standards have not been completed so it is assumed that the services partly meet these standards.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, email our External Communications team and we will see if we can help, or get in touch with our Contact Centre by:

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact the Driver Services manager John.Hewson@dvla.gov.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations').If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

Driver and Vehicle Licensing Agency (DVLA) is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Our driver online services are currently being reviewed with the aim to replace them with simpler more accessible services during the next 2 years. For the current service, WCAG failures have been identified as the following:

Level A
Bypass Blocks - WCAG Reference, 2.4.1 Bypass blocks, Level A, When navigating using a keyboard you are unable to skip to the main content on a page and labels are not read out.
Language of page - WCAG Reference 3.1.1, Language of Page, Level A, The language used on the page is not identified for screen readers.

Level AA
Consistent identification - WCAG Reference 3.2.4, Level AA, Navigating just using a keyboard - elements that appear would reveal hidden content open but cannot be closed. Elements with the exact same styling go to a new page.
Resize text - WCAG Reference 1.4.4, Level AA, Some buttons are displayed incorrectly when you zoom in. Some text is not magnified when you increase the font size.
Zoomed content - WCAG Reference 1.4.4 Resize text, Level AA, some buttons are displayed incorrectly when you zoom in.
Contrast (minimum) x2 - WCAG Reference 1.4.3, Level AA, -

Timeouts - WCAG Reference 2.2.6, Level AA, the service times out without warning the user, although the user is not logged out.

Disproportionate burden

We've assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations.

Our driver online services are currently being reviewed with the aim to replace them with simpler more accessible services during the next 2 years. Our newer services will be updated to make sure they comply with accessibility standards during 2020 and 2021.

Content that's not within the scope of the accessibility regulations

PDFs and other documents

This information is provided in our accessible documents policy.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Section Headings, WCAG Reference 2.4.10, Level AAA,

Some page titles and headings do not match and could be improved to help understand what is needed, and when searching.

Search and other forms of navigation

There is a 'step by step' showing where the user is in the journey but this cannot be used to navigate. Navigation could be improved by adding a search bar or sire map for keyboard users in line with GDS guidance.

Error messages

Error messages should provide a clearer explanation of what needs to be corrected, in line with GDS guidance.

Titles and Headings

Some page titles and headings do not match and could be improved to help understand what is needed, and when searching, in line with GDS guidance.

What we're doing to improve accessibility

DVLA is working to improve the accessibility of all of its services. Our newer services will be updated to ensure compliance to Accessibility standards during 2020 and 2021. Our driver online services are currently being reviewed with the aim to replace them with simpler more accessible services during the next 2 years.

Preparation of this accessibility statement

This statement was prepared on 21 September 2020. It was last reviewed on 5 March 2021.

This website was last tested on 20 June 2020. The basic accessibility check (based on GDS guidance) was carried out by DVLA UX Design team.